“Technical skills and knowledge account for 15% of the reason you get a job, keep a job and advance in a job. 85% of your job success is connected to your people skills.”
– Research conducted by Harvard University, The Carnegie Foundation and The Stanford Research Institute
OVERVIEW

Many companies and organizations are looking for individuals who possess the “soft skills,” which are essential in establishing credibility, enhancing social and business relationships and forming leaders.  Soft skills include interpersonal skills business and social etiquette, being a good team player, good manners and social graces. Practicing these skills lead to self-respect and respect for others, builds confidence and leadership development and will distinguish you from your peers and competition.

  • Employment and You
  • Improving your soft skills
  • Mastering your Small Talk
  • Forms of Address
  • Effective Communication
  • Your voice, tone and vocabulary
  • Handshaking – The Ultimate Greeting
  • Conversation starters and conversation killers
  • How to Make an Entrance and Work the Room
  • The Ultimate Greeting
  • Professional vs. Social Etiquette
  • The Interview Process
  • Refining your Professional Image
  • Eye Signals – Social, Intimate and Social
  • Important points to remember
  • Business Card Savvy
  • Cell phone Etiquette
  • Email Etiquette
  • How to exit a conversation

All programs are customized for your experience.
Contact me.

Dining Etiquette     |     Social Etiquette     |    Children Etiquette      |     Teen Etiquette